This policy sets out:
- how we collect and use personal data,
- who we share it with,
- how we ensure the security and protection of data,
- your rights and responsibilities; and
- how to contact us.
Collection and Use of Personal Data and Cookies
During your interaction with us, whether via our websites, social media, by email, through completion of surveys, use of our apps or by any other means, we may collect personal details such as your name, address, email address, birthday, the type of device you use to connect to the internet, and details of your interests in order to provide you with information or reply to your queries. We will also collect and process data about you if you purchase any books through us and/or if you enter any competition run by or in association with us, although these may also be subject to additional terms and conditions.
We may use such personal data collected to:
- process your request, for example, to purchase products
- communicate with you and provide information about our products and to administer your account
- send you marketing communications about products, activities, promotions or other matters that we feel may be of interest or use to you
- contact you about a products you have bought, submission you have made or content you have provided.
- analyse your use of our websites, our apps and response to our communications and improve the services we offer, including personalising our communications with you.
We will notify you if we intend to use your personal date in other ways. We may communicate with you by email, phone or any other channel to which you have agreed. You can opt out of receiving further information of this nature from us by sending an email to firstname.lastname@example.org or by any other means indicated to you for the particular channel of communication.
Sharing Personal Data
We may pass information that you have given us to our business partners, suppliers and sub-contractors for the performance of any contract we entered into with them or you. This will always be limited to the reasonable expectation of such information sharing in order to fulfill a legitimate service you have requested – for example, passing your postal address to a courier in order to deliver a book you have purchased.
Such information may be processed by the staff of such third parties for purposes including the fulfilment of your order, the provision of services, administering websites and for internal operations or other functions, including troubleshooting, data analysis, testing, research, statistical and survey purposes, improving websites, and combining with other information for these purposes.
Details of any third party to whom your financial information may be passed for fulfilment of your order will be available. This may be subject to separate terms and conditions – where this is the case, you will be informed.
We do not sell personal data about our customers to third parties.
We reserve the right to release personal data when we believe that release is appropriate in order to comply with the law, or to enforce our terms and conditions, or to protect our rights, property, or safety.
Protection of Personal Data
We will take all reasonable precautions to ensure that all the personal data that you have submitted via the website remains secure and have procedures to protect the storage and disclosure of personal data.
Parents and guardians
We encourage you to get involved with your children’s online usage and to be aware of the activities in which they are participating. Our websites may not be directed toward children and may not be suitable for their use. There may be some areas of the websites that may be attractive to children even though they are intended for adults. Therefore, we strongly recommend that you actively monitor your child’s interaction with the websites and their submission of personal information to the websites. You should be aware that if your children voluntarily disclose their names, email addresses or other information online, such disclosures may result in unsolicited messages.
Your Rights and Responsibilities
You have the right to access the personal data which we hold about you and to have any errors corrected. It is your responsibility to ensure that we have correct contact information. This will enable us to provide you with the best service possible.
If at any time you wish your personal data to be completely removed from all our systems, or if you just want to update any personal data we have about you, please send an email to email@example.com or write to us at Arc Publications, Nanholme Mill, Shaw Wood Road, Todmorden OL14 6DA.
Please contact us by any means if you have any questions or are unhappy about the way your data is used. We hope we will be able to resolve any problems or issues you may have.