Over 40 years
at the cutting edge
of poetry publishing
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Frequently Asked Questions

Can I pay in a different currency?

When paying by credit/debit card, the amount you pay will be converted into your local currency by your card provider at the current exchange rates.
Please note: For non-electronic payments, we only accept cheques or international postal orders in sterling / GBP - please do not send payments in any other currency.

How much do you charge for packing and postage?

All orders to UK addresses are free. For overseas orders, our charges are based on the actual costs to us for sending the books out - we do not make a profit from packing and postage.
A list of our Postage and packing charges.

*FOR BULK ORDERS, PLEASE E-MAIL US DIRECTLY.

How long will it take my books to arrive?

Orders received between Monday and Saturday are dispatched within 24 hours. Orders to the UK are sent by Royal Mail Second Class. Overseas orders are sent by International Airmail( Printed Paper rate) and may take 7 working days to arrive.

How can I pay for my books?

For electronic payments we accept most major credit and debit cards.

If you wish to pay by cheque or postal order/international money order, please click here to print our order form. Please ensure that you add postage at the correct level to the total cost of your books before sending the order form to us at: Arc Publications, Nanholme Mill, Shaw Wood Road, Todmorden, Lancashire, OL14 6DA, U.K.

Paying by credit or debit card... Is it safe?

Yes it is. All orders through our website are securely dealt with by WorldPay, one of the world's largest banks, and no payment details are seen by us or anyone else.

Your details.

We do not pass on or sell any customer information to an outside party.

Can I get a refund?

If you are an individual (rather than a business user), you have the right to cancel within seven days of your purchase from us, or seven days from receipt of the goods (whichever is the longer). If you choose to cancel your order, you must return any books to us in saleable condition and we will refund your payment in full. See our refunds page for more details.

Damaged goods - Guarantee

If your goods do not arrive in a satisfactory condition, please e-mail us at sales[at]arcpublications.co.uk with full details, and we will provide you with a replacement or a full refund. Please note that Arc Publications retains the right to change prices at any point in time.

Where's my order?

Just email sales[at]arcpublications.co.uk and we'll get back to you.

How to contact us

See our contact page.